※Inquiries can be submitted 24 hours a day, but we will reply sequentially from the next business day onward.
※In principle, inquiries are handled on weekdays (excluding weekends and holidays) between 10:00 and 19:00.
※If the support desk is busy, our reply may take longer.
※Depending on the content, replies may take time or may not be possible.
・We do not provide answers regarding in-game specifications or strategy information.
・As a general rule, we do not provide replies to opinions or requests.
※For reporting bugs, if possible, please open your browser from the in-game “Feedback / Support” button and submit your report there. When you contact us using this method, your device information such as CPU and GPU will be collected at the time of submission along with your input. This information will only be used for the purpose of handling your inquiry and for security measures. If you cannot access the game or find it difficult to use the above method, please include as much information as possible about your PC environment when contacting us.
※The information we require differs depending on the category you select. Please choose the category that is closest to your inquiry.
※The information you have entered will be used by aNCHOR, Inc. only for contacting you.
For information on how we handle personal information: https://ancr.jp/en/privacy-policy/
In order to deliver updates for the trial version more quickly, our replies may be delayed for the time being.
Instead, we will devote our efforts to development, so please look forward to it!